Most helpful review

Won’t comply with court order

Overpaid other party. Per court order I am to be credited this overpayment. Child support unit is REFUSING to comply to court order. Says go to small claims court but they say this is a support issue only. Spoke to worker plus two supervisors who all REFUSE to comply with the court order.
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ID
#2934448 Review #2934448 is a subjective opinion of poster.
Location
Buffalo, New York

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Verified Reviewer
New Reviewer

Modification of child support

I am in the arrears, which I've paid on time for the last three years every payday, why do you attack my checking and savings taking all my money for my bills, It nearly killed me, I had to go to the hospital for chest pains, I thought I was having a heart attack.
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ID
#2568681 Review #2568681 is a subjective opinion of poster.
Loss
$2300
Preferred solution
Full refund

The government needs to shut this place down and possibly imprison some employees/former employees

This office is a disgrace to society. The employees are lazy, negligent and ill mannered. They purposely throw paper work of cases to the side to collect dust for months or even years on end. The very people in the mail department disposed of a whole truck load of cases back in the very early 2000s so they wouldn't be held accountable. Those specific men are on the 5th floor. To top it all off the place is a health hazard, no ventilation, staff is constantly sick and purposely cough, sneeze, and belch out loud. Then there is ego and favoritism among management as well as fowl play. This place needs to be shut down or a clean sweep because the activities taking place here are both appalling and despicable!
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ID
#1747808 Review #1747808 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Favoritism
  • Unprofessional
  • Health hazard
New Reviewer

DISGUSTED

This agency has done nothing to enforce a interstate order. They've allowed this to occur for 11+ years! Balance of more than 106K! They have let their NY resident show up on several occasions with several unsatisfied warrants, not make any payment & allowed him to leave! Now warrant is dropped because they can not locate him!! However, they never prosecuted when he was present!
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ID
#1660519 Review #1660519 is a subjective opinion of poster.
Location
Brooklyn, New York
Cons
  • Enforcement of child support
  • Have the caseworkers actually do work
Reason of review
Poor customer service
Loss
$106
Preferred solution
Let the company propose a solution
New Reviewer

Fraudulent activities/claims no pets recieved

Update by user Sep 11, 2019

Sorry miss spell on payment, pets was not seen as I looked over before submission. No pets involved.

Original review posted by user Sep 11, 2019
I was on SSI, and no agency can take money from that, its a very small amount of money to live on. Anyone can search it and find Social Security Administration Laws. I have recovered from my accident as best as to be expected. I still have a disability but, i went back to work. I am really pissed off and they will NOT get away with it! My bank account has been frozen, even though i agree to pay. I can't get answers/truth from anyone. I think they all read from a script. I have called the NY Child Support Services and i have asked them numerous time why my bank account is froze, when i told them to take what ever pmts out each month that is due. Well my bank statements are showing money being deducted and who it is from, and when i call and speak to a rep they tell me nothing has been taken from my account and i need to pay the balance. So unbelievably RUDE, i was politely asking questions that only pertained to the case. OMG they LIE LIE LIE!! I am going to get an Attorney. I have found some FREE/Pro-bono attorneys. That was easy to find for this matter in case someone reads this. Google it as Free attorney for child support cases. Now i will look for, who i contact to file a complaint against them with in the Government. This is not how any kind of government agency is ran. I have no problem with paying my obligations, even though i know this child is not mine. It's not the childs fault in any way, shape or form. I feel bad for the moms/dads who are battling Child Support to get pmts. I've read quit a few.. Have a good day and good luck to whom ever reads this for information on how *** all of these reads are...
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ID
#1651398 Review #1651398 is a subjective opinion of poster.
Cons
  • Ny child support services are liars
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund
New Reviewer

Fraudulent activities/claims no pets recieved

I am really pissed off and they will NOT get away with it! My bank account has been frozen, even though i agree to pay. I can't get answers/truth from anyone. I think they all read from a script. I have called the NY Child Support Services and i have asked them numerous time why my bank account is froze, when i told them to take what ever pmts out each month that is due. Well my bank statements are showing money being deducted and who it is from, and when i call and speak to a rep they tell me nothing has been taken from my account to pay the balance. OMG they LIE LIE LIE!! I am going to get an Attorney. I have found some FREE/Pro-bono attorneys. That was easy to find for this matter in case someone reads this. Google it as Free attorney for child support cases. Now i will look for, who i contact to file a complaint against them with in the Government. This is not how any kind of government agency is ran. I have no problem with paying my obligations, even though i know this child is not mine. It's not the childs fault in any way, shape or form. I feel bad for the moms/dads who are battling Child Support to get pmts. I've read quit a few.. Have a good day and good luck to whom ever reads this for information on how *** all of these reads are...
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ID
#1651356 Review #1651356 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$900
Preferred solution
With so many people's complains being very similar, law suit

ABSOLUTELY HORRIBLE

NYC Child Support Enforcement is a complete joke. They have allowed my children's Father to evade payments for 12 years. He has shown to court with active warrants, not been held liable and allowed to leave without even making a payment arrangement. This Agency and Court System is not only unfair but obviously does not care for those who they are suppose to be serving the justice for!! Sincerely, Truly Aggravated Parent
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1 comment
#1729452

they are a real joke. Not fair to the custodial parents and their children.

i have a case that is Interstate - because neither I nor my child lives in NY State anymore, but the father still does. And he evades payment as much as he can. The only time my current state is able to get me payments is when he files unemployment; once he gets a job, I get NOTHING. He makes $75 dollars an hour and works for a very large labor union.

You would think the union will discourage this type of behavior. It's a disgrace!!!!

ID
#1599774 Review #1599774 is a subjective opinion of poster.
Location
Cassville, New Jersey

These people need to follow the guidelines and laws.

My best friend has been dealing with their scams for the last 4 years. They keep forcing him to pay ridiculous amounts, which caused him to lose his home. He asked for a modification last July because his income was even lower. The magistrate lowered it to $75 for 3 months and increased it right back up to over $550 a month. His gross income is only $900. His arrears seems to always increase when he has not missed any payments. When he calls them, they are rude and hang up on him. Now he is about to lose his home again because of their scams. He has filed paper work and they are ignoring him. Also his Daughter is 20 years old and emancipated. He has told the court where she lives and where she works but yet they still make him pay. I think these people need a lawsuit. How can this so called agency get away with all of this illegal activity? My friend cannot afford an attorney since these “scammers” are taking all of his money. This is so wrong. I am in the process of writing letters to the Mayor, Governor, heck I might even write to the President.
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ID
#1564557 Review #1564557 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Reason of review
Problems with payment

Horrible nightmare

NYSCSEU is the worst, as a life long NY'er I have had to call the city/state on a few occasions but calling child support has to be the worst. I have waited for years to get back child support and finally ( 25 yrs later) the arrears was paid in full according to the NYSCSEU website, my case has a zero balance, I called to confirm I was told by a representative that the back money was received and sent to me on 4/30 just like it said on the website. So I figured ok maybe it will take a few days , I called back on 5/6 and told the funds are on hold for verification as of 5-1 and that "I just have to wait I don't know what else to tell you" I asked why I was told the funds were sent to me and I should check with my bank on 5/1? I was told " I don't know what to tell you" I cant believe how poorly these representative speak to clients. I said well, I am sorry to bother you I am only A. Waiting 25 yrs and B. is this not your job I don't think I am being unreasonable- why is it on hold? why was I told it was sent ? why does the website state a zero balance and funds sent to my bank on 4/30 ? when will it clear? first I was told up to 10 days from 4/30 then 10 days from 5/2- I asked what the issue is and I was told they can't tell me as of today 5/10. The state needs to revamp this agency it is horrible and the tone is that you are bothering them. I cant imagine the headaches people in other states have with them -
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1 comment
#1706752

I’m going through the same exact thing that this person did. The website says that my money was disbursed to me on 6/18, which I never received.

I try calling but everyone there is so nasty & rude. Not one person tells u the same thing. Every single time I call someone tells me something different. The managers are no better.

They’re nasty as can be.

All I want to know is where my money is. I’m gonna start recording them because the way they speak to u is unbelievable!

ID
#1531613 Review #1531613 is a subjective opinion of poster.
New Reviewer

NY Child Support Enforcement does not enforce my order