New York State Child Support Enforcement Reviews

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Won’t comply with court order

Overpaid other party. Per court order I am to be credited this overpayment. Child support unit is REFUSING to comply to court order. Says go to small claims court but they say this is a support issue only. Spoke to worker plus two supervisors who all REFUSE to comply with the court order.
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ID
#2934448 Review #2934448 is a subjective opinion of poster.
Location
Buffalo, New York

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New Reviewer

Modification of child support

I am in the arrears, which I've paid on time for the last three years every payday, why do you attack my checking and savings taking all my money for my bills, It nearly killed me, I had to go to the hospital for chest pains, I thought I was having a heart attack.
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ID
#2568681 Review #2568681 is a subjective opinion of poster.
Loss
$2300
Preferred solution
Full refund

The government needs to shut this place down and possibly imprison some employees/former employees

This office is a disgrace to society. The employees are lazy, negligent and ill mannered. They purposely throw paper work of cases to the side to collect dust for months or even years on end. The very people in the mail department disposed of a whole truck load of cases back in the very early 2000s so they wouldn't be held accountable. Those specific men are on the 5th floor. To top it all off the place is a health hazard, no ventilation, staff is constantly sick and purposely cough, sneeze, and belch out loud. Then there is ego and favoritism among management as well as fowl play. This place needs to be shut down or a clean sweep because the activities taking place here are both appalling and despicable!
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ID
#1747808 Review #1747808 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Fowl play
  • Unprofessional
  • Illegal disposal of records
New Reviewer

DISGUSTED

This agency has done nothing to enforce a interstate order. They've allowed this to occur for 11+ years! Balance of more than 106K! They have let their NY resident show up on several occasions with several unsatisfied warrants, not make any payment & allowed him to leave! Now warrant is dropped because they can not locate him!! However, they never prosecuted when he was present!
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ID
#1660519 Review #1660519 is a subjective opinion of poster.
Location
Brooklyn, New York
Cons
  • Have the caseworkers actually do work
  • Enforcement of child support
Reason of review
Poor customer service
Loss
$106
Preferred solution
Let the company propose a solution
New Reviewer

Fraudulent activities/claims no pets recieved

Update by user Sep 11, 2019

Sorry miss spell on payment, pets was not seen as I looked over before submission. No pets involved.

Original review posted by user Sep 11, 2019
I was on SSI, and no agency can take money from that, its a very small amount of money to live on. Anyone can search it and find Social Security Administration Laws. I have recovered from my accident as best as to be expected. I still have a disability but, i went back to work. I am really pissed off and they will NOT get away with it! My bank account has been frozen, even though i agree to pay. I can't get answers/truth from anyone. I think they all read from a script. I have called the NY Child Support Services and i have asked them numerous time why my bank account is froze, when i told them to take what ever pmts out each month that is due. Well my bank statements are showing money being deducted and who it is from, and when i call and speak to a rep they tell me nothing has been taken from my account and i need to pay the balance. So unbelievably RUDE, i was politely asking questions that only pertained to the case. OMG they LIE LIE LIE!! I am going to get an Attorney. I have found some FREE/Pro-bono attorneys. That was easy to find for this matter in case someone reads this. Google it as Free attorney for child support cases. Now i will look for, who i contact to file a complaint against them with in the Government. This is not how any kind of government agency is ran. I have no problem with paying my obligations, even though i know this child is not mine. It's not the childs fault in any way, shape or form. I feel bad for the moms/dads who are battling Child Support to get pmts. I've read quit a few.. Have a good day and good luck to whom ever reads this for information on how *** all of these reads are...
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ID
#1651398 Review #1651398 is a subjective opinion of poster.
Service
New York State Child Support Enforcement Customer Care
Cons
  • Ny child support services are liars
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund
New Reviewer

Fraudulent activities/claims no pets recieved

I am really pissed off and they will NOT get away with it! My bank account has been frozen, even though i agree to pay. I can't get answers/truth from anyone. I think they all read from a script. I have called the NY Child Support Services and i have asked them numerous time why my bank account is froze, when i told them to take what ever pmts out each month that is due. Well my bank statements are showing money being deducted and who it is from, and when i call and speak to a rep they tell me nothing has been taken from my account to pay the balance. OMG they LIE LIE LIE!! I am going to get an Attorney. I have found some FREE/Pro-bono attorneys. That was easy to find for this matter in case someone reads this. Google it as Free attorney for child support cases. Now i will look for, who i contact to file a complaint against them with in the Government. This is not how any kind of government agency is ran. I have no problem with paying my obligations, even though i know this child is not mine. It's not the childs fault in any way, shape or form. I feel bad for the moms/dads who are battling Child Support to get pmts. I've read quit a few.. Have a good day and good luck to whom ever reads this for information on how *** all of these reads are...
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ID
#1651356 Review #1651356 is a subjective opinion of poster.
Service
New York State Child Support Enforcement Child Support Legal Service
Reason of review
Poor customer service
Loss
$900
Preferred solution
With so many people's complains being very similar, law suit

ABSOLUTELY HORRIBLE

NYC Child Support Enforcement is a complete joke. They have allowed my children's Father to evade payments for 12 years. He has shown to court with active warrants, not been held liable and allowed to leave without even making a payment arrangement. This Agency and Court System is not only unfair but obviously does not care for those who they are suppose to be serving the justice for!! Sincerely, Truly Aggravated Parent
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1 comment
#1729452

they are a real joke. Not fair to the custodial parents and their children.

i have a case that is Interstate - because neither I nor my child lives in NY State anymore, but the father still does. And he evades payment as much as he can. The only time my current state is able to get me payments is when he files unemployment; once he gets a job, I get NOTHING. He makes $75 dollars an hour and works for a very large labor union.

You would think the union will discourage this type of behavior. It's a disgrace!!!!

ID
#1599774 Review #1599774 is a subjective opinion of poster.
Location
Cassville, New Jersey

These people need to follow the guidelines and laws.

My best friend has been dealing with their scams for the last 4 years. They keep forcing him to pay ridiculous amounts, which caused him to lose his home. He asked for a modification last July because his income was even lower. The magistrate lowered it to $75 for 3 months and increased it right back up to over $550 a month. His gross income is only $900. His arrears seems to always increase when he has not missed any payments. When he calls them, they are rude and hang up on him. Now he is about to lose his home again because of their scams. He has filed paper work and they are ignoring him. Also his Daughter is 20 years old and emancipated. He has told the court where she lives and where she works but yet they still make him pay. I think these people need a lawsuit. How can this so called agency get away with all of this illegal activity? My friend cannot afford an attorney since these “scammers” are taking all of his money. This is so wrong. I am in the process of writing letters to the Mayor, Governor, heck I might even write to the President.
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ID
#1564557 Review #1564557 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Reason of review
Problems with payment

Horrible nightmare

NYSCSEU is the worst, as a life long NY'er I have had to call the city/state on a few occasions but calling child support has to be the worst. I have waited for years to get back child support and finally ( 25 yrs later) the arrears was paid in full according to the NYSCSEU website, my case has a zero balance, I called to confirm I was told by a representative that the back money was received and sent to me on 4/30 just like it said on the website. So I figured ok maybe it will take a few days , I called back on 5/6 and told the funds are on hold for verification as of 5-1 and that "I just have to wait I don't know what else to tell you" I asked why I was told the funds were sent to me and I should check with my bank on 5/1? I was told " I don't know what to tell you" I cant believe how poorly these representative speak to clients. I said well, I am sorry to bother you I am only A. Waiting 25 yrs and B. is this not your job I don't think I am being unreasonable- why is it on hold? why was I told it was sent ? why does the website state a zero balance and funds sent to my bank on 4/30 ? when will it clear? first I was told up to 10 days from 4/30 then 10 days from 5/2- I asked what the issue is and I was told they can't tell me as of today 5/10. The state needs to revamp this agency it is horrible and the tone is that you are bothering them. I cant imagine the headaches people in other states have with them -
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1 comment
#1706752

I’m going through the same exact thing that this person did. The website says that my money was disbursed to me on 6/18, which I never received.

I try calling but everyone there is so nasty & rude. Not one person tells u the same thing. Every single time I call someone tells me something different. The managers are no better.

They’re nasty as can be.

All I want to know is where my money is. I’m gonna start recording them because the way they speak to u is unbelievable!

ID
#1531613 Review #1531613 is a subjective opinion of poster.
New Reviewer
I have a child support order in the state of Florida and the NCP lives in NY. NY does not collect my child support and the NCP is drawing SSDI. The NCP is 16k in arrears and has never paid a dime in child support. The NCP is due back pay and I have not received a dine...
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ID
#1417289 Review #1417289 is a subjective opinion of poster.
Location
Waynesville, North Carolina

Waste of time

I filed a violation of child support a month ago against my child's mother who moved to another state. Child support enforcement said they would serve her themselves and I just had to appear on the date given. I showed up to court on the date my matter was supposed to be heard only to be turned away because THEY incorrectly served her and didn't even go to the correct address. I had no issues serving her myself and hiring a sheriff in her state to get her served, in time, with no problem. Why can't the New York Court system get it together? It is a complete waste of time to have to sit there and wait to be heard only to be told they weren't able to make service on time because they just figured out that they need to find a process server in that state. Its unbelievable that the court doesn't even know their own rules of service. They need to hire competent people who know the rules of the court. It would make these hearings much more bearable when the papers are filed correctly and the judge doesn't have to fumble through the disorganization.
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ID
#1396993 Review #1396993 is a subjective opinion of poster.
Location
New York, New York
Service
New York State Child Support Enforcement Child Support Legal Service
Reason of review
Bad quality

The worst

My child support case was dismiss in Jan 2018, my employer was still taken money out of my check because they said they never received the order I then faxed to my employer and they stop taken the money out, child support enforcement sent me a letter stated that I owed arrears of 3 months, I then took court order dismissal letter to my local office as I was instructed to do, they made a copy and sent to NYS child support enforcement and told me to call the nys child support enforcement in 10 days and make sure it’s cleared up. I called and they told me that it takes 20 business days to enter they’re system but they see the dismissal order but if has to update in they’re system. 2 weeks ago I get a letter from my bank stated that CSE had placed a restraining order on my account for past arrears. I called office and they said it still hasn’t updated in they’re system and won’t until Sept 24 and everything would be fine but there is nothing they can do abt the restraining order until the account is cleared. I called back on the Sept 24 and was told that everything will be cleared by the close of the business day, called back on the Sept 25 and was told it’s still hasn’t updated in they’re system and they would put in a request to have my case looked at but that will take up to 20 business days and there is nothing they can do abt the restraining order on my bank account until system updated or I can pay the arrears and that will clear my account. And then sue the respondent in court to get the arrears money back. I have spoken to numerous reps and supervisors and no ones seems to have a clue as to what to do or what’s going on.
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ID
#1365733 Review #1365733 is a subjective opinion of poster.
Location
New York, New York
Service
New York State Child Support Enforcement Customer Care
Reason of review
Problems with payment

Income withholding termination

The Jamaican supervisor at the W Broadway office is very rude and disrespectful. The collection unit made an error withholding income from both my jobs so I had to go into the NY office to rectify,since the amount they were withholding was more than the court ordered amout. When the young lady was trying to explain to me why it was taking so long for my second job to receive the termination order he just barge in and said well i need to check with my job. I explained to him that I relocated to Georgia and I just want some confirmation that the order was sent out since its a huge inconvenience and expense to come back to NY if the order is not received and he just walked off. He was not helpful and very disrespectful.
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ID
#1352909 Review #1352909 is a subjective opinion of poster.
Location
New York, New York
Service
New York State Child Support Enforcement Manager
Reason of review
Poor customer service
New Reviewer

Paying for child over 18 that now lives with me

Basically they said tough *** sue us! In addition they are trying to garnish the kids pay check because we have the same name. I have never experienced more lack of integrity, utter disregard for the child or complete incompetence
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ID
#1234823 Review #1234823 is a subjective opinion of poster.
Service
New York State Child Support Enforcement Customer Care
Reason of review
Poor customer service
New Reviewer

Not Enforcing Child Support Like They Should!

My daughter's father owes about $13,000 in back child support. On top of that he hasn't paid his child support since 12/20/2017. North Carolina has sent out many different request. One for his check to be drafted and order of violation. NYS Child support has not responded since 2/2018 and also denied the auto draft of the funds back in 2017. I have wrote a letter to the Attorney General's Office, made 2 complaints one online and over the phone with a representative of NYS Child Support and processed my own Order of violation and nothing has happened yet. I really don't understand why NYS is allowing him to get away with paying his child support. It is there job to enforce a deadbeat father to do what's right. At this point he is comfortable and things it's all fun and games. This case and anyone else that has a case similar to mines needs action taken on it. My question to NYS Child Support you all at the office do you choose who you gonna push hard for and leave others on the back burner as if it's ok... Let's start working and stop complaining about work load you was giving that position because you told the boss you was qualified... Let's start acting like it State and City workers in NY! SMH Getting paid all that money to just sit and do NOTHING!
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ID
#1221723 Review #1221723 is a subjective opinion of poster.
Location
Albany, New York
Service
New York State Child Support Enforcement Customer Care
Cons
  • Enforcement of child support
Reason of review
Problems with payment
Loss
$13000
Preferred solution
Full refund

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